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Inappropriate or Suspect behaviour

If the behaviour of another member is giving you cause for concern, please complete the form below choosing the option "Report a member for inappropriate or suspect behaviour" with as much detail as possible. All complaints are treated in confidence. At our sole discretion, we may warn, suspend or delete any member's profile where allegations of inappropriate or suspect behaviour have been reported.

If you wish to contact us about any other aspect of the service then please use the general contact us form.

Serious incident

If you need to report a more serious incident, such as an attack, a missing person, or if you feel that your safety is at immediate risk, then we would always advise you to contact the police immediately. Then let our Customer Support Team know using the form below choosing the option "Report a serious incident". A senior member of our support team will respond as quickly as possible.

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Feedback from members we've helped in the past.

Thankyou. Appreciate prompt and clear response
Anne, 21 September 2023
Thanks. You always give helpful, lovely answers.
Sandra, 18 November 2023
I want to let you know that what you are doing is absolutely commendable. And given the number of romance scam, it is good to know that your team is doing due diligence. Well done. I feel safer. I have to tell you that I was very nervous signing up.
Alyce, 12 March 2024